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How dream1 Handles Your Personal Data

Q: Can I request a copy of all the data dream1 holds about me?

Yes. Email privacy@dream1.win from your registered address and state that you are making a data access request. We will verify your identity and provide a structured copy of your personal data within 30 days of receiving your request.

Q: What should I do if I think my dream1 account data has been accessed without my knowledge?

Contact us immediately via live chat or email privacy@dream1.win. Our security team will review access logs tied to your account, help you reset your credentials, and notify you of our findings within the timeframe required by applicable data protection rules.

At dream1, we treat your personal data with care — what we collect, why we collect it, and how long we keep it are all laid out here…

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Explore lobby Read FAQ

What This Policy Covers and Why

dream1 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

dream1 collects personal data you provide when creating an account — your name, email address, phone number, and payment identifiers such as your UPI handle or Paytm-linked number. We also collect technical data automatically, including your device type, IP address, browser version, and session activity logs.

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This data helps us verify your identity, process transactions, prevent fraud, and improve how the platform performs for you. We do not sell your personal data to third parties. Where we engage processors — such as payment-gateway partners who handle UPI, Paytm or PhonePe flows —
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those parties are contractually bound to handle your data only as directed by us. Access to dream1 and the applicability of this policy depend on local law; use the platform only where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how we use your data, want to request a copy of your records, or need to raise a data-related concern, our privacy team is reachable through…

Email Privacy Request Send a written request to our privacy team at [email protected]. Include your registered email address and the nature of your request — data access, correction, or deletion — so we can route it without delay.

Live Chat Support Open the chat widget on dream1.win and select the Privacy or Account category. A support agent can verify your identity and escalate data-related queries to our privacy team the same day, during staffed hours.

In-Account Help Centre Log in to your dream1 account, head to Settings, and tap Help Centre. From there, raise a privacy ticket directly tied to your account, which lets our team pull the right records without you having to repeat your details.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

dream1 uses layered controls to keep your data accurate, secure and available only to authorised systems and staff.

Encryption in Transit and at Rest

All data moving between your device and dream1.win travels over TLS 1.2 or higher.

Cookie Use and Your Choices

We use strictly necessary cookies to keep your session active and functional cookies to remember your language and region preferences.

Data Retention Periods

Account data is retained for as long as your account is active and for a defined period after closure, as…

Access Controls and Staff Permissions

Internal access to your personal data is role-based. Only staff with a verified operational need — such as fraud analysts…

Your Rights: Access, Correction and Deletion

You have the right to request a copy of the data we hold about you, ask us to correct inaccurate…

Third-Party Processors

Where we use third-party services — payment gateways for UPI and Paytm flows, identity verification tools, or analytics providers —…

Answers to Common Privacy Questions

Below you will find answers to the questions we receive most often about data collection, storage, and your rights as a dream1 account holder. If your question is not covered here, contact us via the channels listed above and we will respond within 48 hours.

When you create an account we collect your name, email address, phone number, and the payment identifier you use — such as your UPI ID or Paytm-linked number. We also log your IP address and device details automatically as part of session security.

We do not sell your data. We share it only with processors who help us operate the platform — payment gateways handling UPI, Paytm and PhonePe flows, and identity verification providers. Each is bound by a data processing agreement that limits how they may use your information.

We retain records for the period required by applicable financial regulations tied to payment processing and fraud prevention. Once that window passes, your identifiable data is either permanently deleted or anonymised so it can no longer be linked back to you.

Yes. Email [email protected] from your registered address and state that you are making a data access request. We will verify your identity and provide a structured copy of your personal data within 30 days of receiving your request.

Submit a deletion request via email or the in-account Help Centre. Where no legal retention obligation applies — such as ongoing transaction records required by financial rules — we will delete your data and confirm in writing once the process is complete.

We use strictly necessary cookies for session management and optional analytics cookies to understand how people use the site. You can turn off analytics cookies at any time through the Cookie Preferences panel inside your account settings without affecting core functionality.

Contact us immediately via live chat or email [email protected]. Our security team will review access logs tied to your account, help you reset your credentials, and notify you of our findings within the timeframe required by applicable data protection rules.

How dream1 Handles Your Personal Data

How to Contact Us About Your Data

Data Handling, Cookies and Account Security

Encryption in Transit and at Rest

Cookie Use and Your Choices

Data Retention Periods

Access Controls and Staff Permissions

Your Rights: Access, Correction and Deletion

Third-Party Processors

Answers to Common Privacy Questions

01 What personal data does dream1 collect when I register?

02 Does dream1 share my data with third parties?

03 How long does dream1 keep my account data after I close my account?

04 Can I request a copy of all the data dream1 holds about me?

05 How do I ask dream1 to delete my personal data?

06 What cookies does dream1 use and can I turn them off?

07 What should I do if I think my dream1 account data has been accessed without my knowledge?

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