Reference

Your Rights and Our Legal Commitments

At dream1, our legal policies are written to be readable — not buried in language that hides what you actually agree to.

Clear Account TermsIndia-Applicable PolicyData & Privacy RulesDispute ProcessJurisdiction-Dependent Access

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What Our Terms Actually Cover

dream1 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms govern the relationship between you and dream1 from the moment you open an account. They cover account creation, identity verification, fund handling via UPI, Paytm, and PhonePe, and the rules around game participation. Access to dream1 depends on where local law permits it —

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if the laws in your region do not allow participation in online gaming or wagering, these terms do not extend an invitation. We apply jurisdiction-specific restrictions automatically, so you will not be prompted for actions that are unavailable in your area. Any updates to these terms
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are posted here with a clear effective date, and continued use of your account after that date constitutes acceptance.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about a specific clause, a data request, or a dispute, our support team is available through the channels below.

Email Support Send your legal query or data access request to our policy inbox. We aim to respond in writing within 72 hours, with a named case reference you can follow up on.

Live Chat Our chat agents can log a formal policy complaint or direct you to the right document. Available during extended India hours so your question is not left waiting until the next working day.

Postal Address For formal legal correspondence — including data deletion requests or dispute escalations — you may write to our registered address. Details are provided in the full terms document linked below.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Account

dream1 applies clear practices to how your data is stored, who can see it, and how long we keep it.

Data We Collect

We collect the information you provide at account creation — name, contact details, and payment identifiers like your linked UPI…

Cookie Policy

Cookies on dream1 track session state and preference data only. We do not sell cookie data to third parties.

Account Security

Accounts are protected by password hashing, session tokens, and optional two-factor authentication.

Data Retention

We retain account records for the period required under applicable law.

Requesting Changes

You can update your name, contact details, or payment identifiers directly in account settings.

Who to Contact

All data-related requests — access, correction, or deletion — go to our policy inbox with the subject line 'Data Request'.

Common Legal Questions About Your Account

The questions below cover the legal points we hear most often — from how your data is used to how disputes are resolved. If your question is not here, reach us through live chat or the policy email and we will respond in writing.

Yes. Access to dream1 depends entirely on what local law permits in your region. If online gaming or wagering is restricted under the laws applying to you, our platform is not accessible and these terms do not constitute an offer to you.

We store account registration data, identity verification documents, and transaction records linked to your UPI, Paytm, or PhonePe activity. We do not store full card numbers or share personal details with advertisers.

Email the policy inbox with the subject line 'Data Request' from your registered email address. We will confirm receipt within one business day and deliver your data package within the period required by applicable law.

Yes. Submit a deletion request to the policy inbox. We will close your account and remove personal data from active systems within 30 days, subject to any retention periods required under applicable Indian law or financial regulations.

Disputes are first handled through our formal complaints process — log the issue via email or live chat with your account reference. If unresolved at that stage, the escalation path and applicable jurisdiction are detailed in the full terms document.

Updated terms are posted here with a clear effective date shown at the top of the page. Continuing to use your account after that date means you accept the revised terms. We do not apply changes retroactively to completed transactions.

Payment identifiers such as your UPI handle or linked Paytm number are stored in encrypted form for transaction processing. We do not store full wallet credentials or one-time passwords. You can unlink a payment method from account settings at any time.

Your Rights and Our Legal Commitments

How to Reach Us on Policy Matters

Data, Cookies, Security and Your Account

Data We Collect

Cookie Policy

Account Security

Data Retention

Requesting Changes

Who to Contact

Common Legal Questions About Your Account

01 Does local law affect whether I can use dream1?

02 What personal data does dream1 store about me?

03 How do I request a copy of my data?

04 Can I ask dream1 to delete my account and data?

05 How does dream1 handle a dispute about account terms?

06 What happens to my terms if dream1 updates its policies?

07 Are my payment details like UPI or Paytm stored on dream1 servers?

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